How to Vet a Private Driver
A few questions before you book prevent nearly every private driver problem.
Get Free Trip QuotesMost private drivers are honest professionals. The few problems travelers run into, from unlicensed cars to disputes over what was included, are nearly always avoidable with a few questions before you book.
The Five Checks
| Check | What to ask | Why it matters |
|---|---|---|
| Licence | Which authority licensed you and the vehicle to carry paying passengers? | Unlicensed drivers may not be covered if anything goes wrong. |
| Insurance | Does your insurance cover paying passengers on this route? | Ordinary private car insurance often excludes hire and reward. |
| Vehicle | What vehicle, how many seats, seat belts for all, child seats? | Seats and luggage space must fit your group safely. |
| Reviews | Where can I read recent reviews of your service? | Independent, detailed reviews are the best evidence of quality. |
| Terms | What is included, and what are the cancellation terms? | Most disputes come from unclear inclusions. |
Reading Reviews Well
- Favor reviews that mention specific routes, stops and the driver’s name.
- Look at the most recent reviews, not just the overall score.
- Read the low-star reviews and the replies; how a driver handles a complaint tells you a lot.
- Be cautious with profiles that have many short, similar reviews posted close together.
- Ask your hotel or travel advisor which local drivers they trust.
Safety on the Day
- Confirm the driver’s name, car and pickup point in writing before the day.
- At airports and ports, walk past people offering rides and go to your pre-arranged meeting point.
- Wear seat belts, and bring child seats or confirm they are provided if you travel with young children.
- Share your day plan with someone at home or with your hotel.
- Keep valuables out of sight in the car, and take passports and money with you at stops.
- If a driver seems tired or drives dangerously, ask them to slow down or stop; your safety comes first.
For wider advice on staying safe abroad, from scams to emergency help, see Travel Is Safe. Check that your travel insurance covers medical care and trip interruption on the road; Cruise & Travel Insurance explains the basics. If you prefer to have a professional arrange everything, Travel Agent Locator explains how to find and vet a travel advisor, who can book licensed drivers for you.
Red Flags
- Cash only, no receipt and no written confirmation.
- No answer when you ask about licensing or insurance.
- A car without the markings or plates the local rules require.
- Pressure to change the agreed plan toward shops or restaurants you did not ask for.
Frequently Asked Questions
How can I tell if a private driver is licensed?
Ask which authority licensed them and to see the badge, card or vehicle plate that goes with it. In Ireland that is an SPSV identity card; in Scotland a council badge and plate; in Italy an NCC authorisation. Legitimate drivers are used to the question.
Are online reviews enough?
They help, but read them carefully. Look for recent, detailed reviews that mention the driver by name and describe real routes, and be wary of a sudden burst of short five-star reviews.
What if the driver who turns up is not the one I booked?
Larger companies sometimes send a colleague. Ask in advance whether that can happen, and expect the same licensing and insurance from whoever arrives.
Want a Driver Someone Has Already Vetted?
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